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Citizen Charter

Our Expectation

We thank you for the trust you have placed in our institution and we wish to inform you that you can support us by submitting your requests for our services in a fair, reasonable and timely manner, by providing complete and accurate information, and by acquiring sufficient understanding about what you can and cannot expect from us.

Our Standards

We will respond promptly to all written requests from you. You will receive our response within 07 days.

If the required information, documents and fees are submitted with your application, we will be obliged to provide you with the requested service within the stipulated time frame. In the event that the final decision may or will be delayed, or when a problematic situation arises, we will immediately inform you of the causes of such delay.

Grievance and Redress Mechanism

Our staff will provide you with the necessary help and services in a courteous manner. Please register your complaints regarding the above standards to the following officials.

Name :-           

Position :-             

Venue :-        

Phone/Fax/E- Mail :-                                                                     

Acknowledgements of receipt of all complaints will be sent within 07 days and the final decision will be notified within 21 days

We welcome suggestions from you, the service recipient public.

We will be in constant contact with you or your representatives receiving our services. If you wish to get in touch with us, please contact us on Telephone No.035-2289075-203

If you wish to advise or comment on this Citizen Charter, please upload your details to our website www.galigamuwa.ps.gov.lk

Citizen Charter is a joint effort made by you and us to improve the quality of the services we provide. We request you to help us by providing the following details (specify the details related to the organization) to further improve the service provided.

We are committed to constantly revise and improve the services provided under the Charter!